GLORIA ESINAM HORKU

She is a highly organized and professional Front Desk and Administrative Specialist with over seven years of experience supporting executive operations, administrative coordination, and client services within the banking and corporate sectors in Ghana. She is recognized for her professionalism, interpersonal skills, and attention to detail, ensuring smooth day-to-day office operations and excellent client experiences.

She most recently served as Front Desk Executive at UMB Bank (Head Office), Airport City, Accra, where she was the first point of contact for visitors, clients, and stakeholders. In this role, she played a vital part in shaping a welcoming and professional environment, maintaining the bank’s image and supporting service quality initiatives.

At UMB and, she managed the reception area, greeted and directed visitors, and handled incoming calls efficiently. Reporting to the Head of Service Quality, she was responsible for managing official correspondence, maintaining accurate records, and providing administrative support, including filing, photocopying, and appointment scheduling. She also assisted executives and board members on a needs basis, ensuring smooth coordination of meetings and daily operations.

Prior to this, she worked as an Administrative Secretary at Ramel International Groups Ltd, where she supported office operations through appointment scheduling, telephone management, and general administrative duties. This experience strengthened her organizational, multitasking, and communication skills, making her adept at handling complex administrative workflows.

She holds a Bachelor of Business Studies in Human Resource Management from Knutsford University College, Accra, equipping her with a strong foundation in organizational behavior, people management, and administrative best practices. She also holds a Senior Secondary School Certificate from Swedru School of Business.

She is proficient in Microsoft Office Suite and fluent in English, Ga, Akan, Ewe, and Hausa, enabling her to communicate effectively with clients, visitors, and colleagues from diverse backgrounds. Known for her reliability, dedication, and positive attitude, she consistently ensures the efficient running of office operations and a high standard of client service.

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